One Boy's Journey From Dial-up to High-speed
"On Tuesday April 12th, 2005, a little boy from Carp, ON named Jacob contacted Xplornet because he and his family couldn't take dial-up any longer. The family had been so desperate to rid themselves of dial-up service they even considered moving from their current residence to an area that has high-speed." Digital City was happy to help.

"Several years ago I began telecommuting 100% to my corporate job in Toronto, due to a significant health issue which required me to spend hours daily performing health-maintenance therapy. My job as a technical writer for a large company required me to access many different applications real-time and transfer files in excess of 20 mgb on a regular basis. Using dialup was a disadvantage that added hours to my work day, each day-- transferring files at night and accessing systems when system usage was not at its peak.

A lot of the time, I was "working blind": although I created animated demos that received high praise, the download speeds at my house were so poor I couldn't download any competitor's demos to compare my efforts. It also made the "playing field" much more difficult in terms of career advancement.

I was more than a happy customer when I was installed with secure high-speed Internet at the end of January. The signal strength is excellent. I was able to connect to my company's VPN and access the shared files -- something I had never been able to do via dialup.

Best of all, I'd just received an offer for an opportunity at the global headquarters of the company I work for. It's true that I was a contender because of an article I'd written and because of certifications and experience I'd acquired, but it would never have been possible for me to accept a job as a senior usability analyst (working with countries across the globe on their intranets) without reliable, high-speed Internet. Now that the high-speed is installed -- I'll be commuting virtually to global headquarters starting March 1st.

Just one month ago, I was more than a little dismayed that I couldn't even take my Master's degree online, because even the online Master Degree programs required high-speed access. Now I can do what I like: apply for Master's programs, view content, see virtual "museums" such as MoMa or the Guggenheim, see a world that was hidden to me, and continue to work in a competitive workplace, while having more time to maintain my health.

Thank you!"

On Monday afternoon, February 4th, I became a new customer for the Xplornet Wireless system. As Janetville is a difficult location for access to any high speed internet service, I was hopeful and guardedly optimistic that the new Xplornet service for the City of Kawartha Lakes would provide me with the much needed wireless service.
 
The experience of having the service installed and activated was excellent.

I called the Xplornet help line to arrange for the second user ID. The Xplornet help line attendant was equally professional and user friendly, with lots of patience and a real sense of humor. Getting the second computer up and running was a breeze, even for this Senior who is not particularly competent with this high technology jargon. This speaks to the training and attitude of the help line staff.
 
Over the past 48 hours, we have experienced both fog and wet snow. The system performance remains robust and has not shown any signs of degraded speed or reliability.
 
This professionalism and customer focus of both the installers and the help line staff produced a very positive experience that is somewhat of a rarity in today's fast paced world. It also fosters confidence in future service levels of the Xplornet operation.
 
I look forward to enjoying the new wireless service for many years to come."